Billing and refunds
Send the account email, charge date, plan, and whether credits were consumed.
support
Help that keeps the evidence trail clean.
For account and payment questions, keep the order, terms, credit delivery, AI output delivery, and support history together.
support evidence
Send one complete thread before filing a dispute.
Support can review account email, charge date, plan, credit delivery, generated outputs, download status, and policy acceptance faster when those details stay together.
Privacy requests
Ask for export, correction, deletion, or photo removal review.
Output questions
Include workstation id, prompt, and which report panel or reel needs review.
Contact
support@ratcliffegroup.com